FAQ

Frequently Asked Questions

What skin types are your products suitable for?

Our products are selected to suit a variety of skin types and concerns. We recommend checking each product description for specific ingredients, benefits, and skin-type recommendations before purchasing.

How long does shipping take?

Orders typically take 7–14 business days to arrive. Once your order has been dispatched, you’ll receive tracking information so you can follow your delivery.

What is your return policy?

We accept eligible returns in accordance with our Return & Refund Policy. Due to hygiene reasons, opened or used skincare and beauty products may not be eligible for return.

How can I track my order?

Once your order has been shipped, you’ll receive tracking details via email. Please allow some time for the tracking information to update after dispatch.

Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

What if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged product and packaging. Our team will assist you with the next steps.

Are your products authentic?

Yes. Velvique carefully selects the products offered through our store and works with suppliers to source the products we sell.

How can I contact Velvique?

For any questions about your order, products, or delivery, please contact our customer support team through the contact details provided on our website. We’re always happy to help.